GENERAL ONLINE STUDIO POLICIES
**THESE GENERAL POLICIES APPLY TO PRIVATE, PIANO OR VOICE-ONLY COACHING. PLEASE REFER TO OUR TERMS AND CONDITIONS TO REVIEW POLICIES FOR OUR PROGRAMS AND COURSES
1. SESSION PAYMENTS – All monthly payments are processed by pre-authorized credit cards on the first of the month. Voice only, single session rates begin at $75 for 30min and go up from there (these rates are subject to change without notice). Tuition is never prorated for missed sessions. Students may receive 4-8 sessions each month depending on your session package. Sessions are 30 - 50 minutes in length. Please review your invoice for your session fee specifics. Coach is not responsible for unscheduled sessions. Sessions expire at the end of each month.
2. REFUNDS – Sing Out LOUD! Studios has a NO REFUND policy.
3. Session Procedure - All sessions are given online. The coach will meet the client in the Zoom Chat Room. If the student does not arrive on time, the coach will call the student. If the student cannot be reached after 10 minutes, the Coach will assume the session is cancelled and no refund or makeup session will be offered.
4. CANCELLATIONS and MAKEUPS - At this time, traditional makeup sessions are not available. Your session payment (monthly and prepaid packages) has put your day and time on retainer. Students and parents are asked to understand that, because some of our instructors continue to be a active performers, occasionally scheduling conflicts will arise, making it necessary to re-schedule or suspend sessions for a short time. In these cases, ample notice will be provided, and every effort will be made to offer make-up sessions.
5. WITHDRAW - To discontinue monthly session packages (this does not apply to programs or courses) and to discontinue charges to your account, fill out the withdrawal form before the 15th of your last month. We do not prorate tuition for the last month’s sessions. Students will be responsible for their last month’s tuition whether or not they attend sessions.
6. ONE LAST THING - HAVE FUN!!!!!